Returns & Refunds
Unboxing Your Order
We highly encourage you to capture the unboxing of your Shri Bhagavad Gita package within 48 hours of receiving your order. This not only adds a personal touch to your experience but also serves as essential proof in case of any defects found upon delivery.
Please note that certain items may exhibit minor irregularities, adding a unique charm to each piece.
Returns
Return Eligibility: We do not accept returns unless the item is found to be defective upon arrival, supported by an unboxing video.
Refunds and Store Credit: We do not offer cash refunds or store credit. Only replacements for defective items are provided.
Exchange Process: To initiate an exchange, please provide your email address and order number within 7 days of receiving your order. Once approved, you will receive further instructions via email.
- Request Replacement: You can request a replacement within 7 days of receiving your order.
- Proof Required: Original invoice and packaging, along with an unboxing video, must be provided as proof of purchase and defect.
- Replacement Shipping: Replacement items are shipped within 3 to 5 business days after the original shipment is received by us.
- Shipping Fee: Original shipping fees are non-refundable.
If a replacement for the defective item is not available, we will inform you within 2 to 3 business days. You will then have the option to choose another product (with the amount difference adjusted accordingly) or receive a refund. If you choose a refund, we will transfer the amount to your original payment method within 5 to 7 business days.
Upon receiving your replacement request, we will arrange for one of our delivery personnel to pick up your package and relevant paperwork within 5 business days. In the event that our delivery personnel are unable to collect your package, we may request you to drop it off at the nearest post office.
International Returns
- Customers are responsible for shipping their packages to our facility in India.
- Any taxes and duties on international shipping are the customer’s responsibility.
- Packages with missing contents or items not in their original condition will not be accepted.
- Original international shipping fees are non-refundable.
- Replacement items for international orders are shipped within 15 business days after the original shipment is received by us.
- All other policies, including return eligibility, exchange process, proof required, non-availability of replacement, and rights reserved by Shri Bhagavad Gita, remain the same as for domestic orders.
Rights Reserved by Shri Bhagavad Gita
- We reserve the right to accept or refuse exchanges after reviewing the condition of returned items.
- Used or damaged items will not be accepted.
- We may revise these terms and conditions without prior notice.
- Shri Bhagavad Gita is not liable for any damage resulting from failure to adhere to recommended care instructions.
Order Cancellation
- Only orders that have not been shipped out of our warehouse within 24 hours of placing the order are eligible for cancellation.
- Once an email confirming successful processing of an order is received, it is no longer eligible for cancellation.
- Orders in production (e.g., being woven or customized) cannot be canceled.
For any queries or assistance regarding returns, refunds, or exchanges, please contact our support team at support@shribhagavadgita.com within 7 days of receiving your order. We are committed to providing exceptional customer service and ensuring your satisfaction with every purchase.